Effective date: October 29, 2026. This policy applies to Pansiv LLC’s one-time consulting sessions and project-based services. There are no automatic subscription charges. A written engagement agreement may provide service-specific terms, subject to applicable law.
Before paid work begins
If you cancel before the agreed paid session or substantive project work begins, we will refund any amount you have prepaid for that service in full. An inquiry or brief fit-and-scope discussion is not charged.
After a session or project starts
Once a paid Management Check-In has been completed, its $49 session fee is earned. For a written package or custom project cancelled after work starts, you are responsible only for the reasonable, documented portion of work completed and any expenses you approved in writing. We will provide a written accounting and refund the unearned portion of any prepayment. A deposit is applied to the agreed fee; it is not automatically forfeited.
Rescheduling and missed calls
Please contact us as soon as you know a call needs to move. One reschedule requested before a scheduled paid call is available without an added fee, subject to mutually available times. If a call is missed or interrupted, we will discuss a reasonable reschedule or refund based on the service actually provided; a missed call does not automatically forfeit the full fee. We will likewise work with you to reschedule if we cannot attend.
If Pansiv cannot complete the service
If we cancel or cannot provide the agreed service, we will refund any fee for work not provided. If a delivered item materially differs from the agreed scope, please contact us promptly so we can review an appropriate correction, completion, or refund.
How to request cancellation or a refund
Call (724) 542-3458 and send a written request using the contact method in your engagement agreement, or mail it to Pansiv LLC, 120 Spring Meadows Dr, Venetia, PA 15367. Include your name, service or project, invoice number if available, and the change requested. We will review the request against the agreed scope and provide a written response.
Approved refunds
Once the refund amount is confirmed, we will initiate an approved refund within ten business days, generally to the original payment method where available. A bank or payment provider may take additional time to post it. Nothing in this policy limits rights that cannot be waived under applicable law.